Time
About 8 minutes
Level
Easy
Works on
WindowsPhoneTabletYou will need
Your riders added under Delivery Boys
The customer's address for own deliveries
1. Add your riders
Open Operations → Delivery Boys. Add each rider with a name, a user name, a user code (1 to 99999) and a 10 digit phone number. You can switch a rider to inactive without deleting them.
2. Start a delivery order
Choose Delivery as the order type
Delivery orders have no table and no guest count.
Add the customer address
A delivery with no address is allowed, but Dinezo warns you so you can fill it in before it goes out.
Open Delivery details
Choose where it came from: Own delivery, Swiggy or Zomato. For Swiggy or Zomato, add the app's order number and the delivery OTP.
Assign a rider
Pick one of your riders. Their name and phone are saved on the order.
Charges follow the order type: there is no delivery charge on Dine In, and the container charge applies to Delivery and Pick Up only.
3. Follow the order
Stage 1
Preparing
KOT sent, the kitchen is making it
Stage 2
Ready
Food is ready to hand over
Stage 3
Dispatched
The order has left with the rider
Stage 4
Delivered
Handed to the customer
See every running delivery and every Swiggy or Zomato order under Orders → Online Order.
4. After the order has left
What is locked
The delivery OTP cannot be changed
The order details cannot be changed
Changing the rider needs the Manager Password
This keeps the delivery record honest. A rider can break down or hand over, so the rider is the one thing a manager can still change.